Zoom Car — Late delivery of car

Address:	411038
Website:	www.zoomcar.com

I would like to share my second experience with zoomcar and this tym I am really not satisfied with your services. During my 1st ride, car was handed over to me late by 20-25mins and this time it was approx 45-50mins. When i stepped in there were one more customer waiting for the car..and supervisor was hadling them and no one was available except him...this got delayed by 15mins and then when we started checking Check-list, that supervisor should zero interest on us and myself had to check whether spare tyre, jack is available or not...that delayed by 10-15mins...finally Aux was not cable and minor scratches were there...that got delayed by 15mins. At the end, I asked him to wash the car as there was lot of dust on it and he was not ready to do...but forcing him caused delay of 15-20mins. At the other end, that guy said no need to pay tax or toll anywhere..bt i was caught at contonment and asked me to pay 200rs for the penalty and I was really feeling ashamed of that..so I reported this to care center..dey said they will check and update but still i am waiting for the call. I genuienly request you to take an urgent and strict action on this