[Resolved]  Zoom Car — Refund of JPS6VLPI3

Address:	560066
Website:	www.zoomcar.com

Dear Zoom Car Team,


I have booked car for wwith booking id JPS6VLPI3 at 6.00 AM for which i got it at 10.00 AM, my entire planning was gone waste. We couldn't able to reach our destination on time. Initially the car which we have booked KA03AB7490 was allotted to some one else and they told us to take KA03AB2970 which has major damages on front glass and rear bumper and the car condition was completely not good, interior was not cleaned and it was given to some one before who was smoking inside the car. We have asked for alternate car after 15 continuous calls they told us to go to some other location and take KA03AC0075 this vehicle also had some problem with interiors and not cleaned properly. Again called customer care for 20 time then they finally gave KA51C5435 this vehicle was looking good but had very bad pickup.

Coz of delay from your side and called your customer care more then 50 times on pickup day i was completely disturbed the way your CC team Mr Eric was responded. My entire planning was gone postponed we couldn't able to make as per our plan. He told he will compensate during settlement but nothing was made. I have handed over vehicle 9 hours before.

Kindly look into this matter and settle my dues to my account ASAP.

Best regards,

Santosh