[Resolved] Zoom Car — refund pending last 15 days

sharm36

from Pune, Maharashtra

Address:

110037

Hello team
I am zoomcar supermiler customer last 2 year but last 18feb 2019 cancelled trip but still refund not received this is first time happing and second thing ther has no option to connect call executive or email for refund query i think its poor part so please take action and resolve this issue and process my refund immediate
Booking id-jps6f59sl

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Apr 12, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Zoomcar Customer Care's response Hello Sharm,

Greetings!

We are sorry about the delay in processing the refund.

The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.

Kindly revert if you need any further details.

Regards,
Sowmya