[Resolved] Zoom Car — Ridiculous car service. Car published on web page did not match with actual car

sridhar

from Nagar Karnul, Telangana

Address:	Hyderabad, Andhra Pradesh
Website:	www.zoomcar.com/hyderabad

My booking reference no: JPS6VVG7V
My Name: Y Kishore Kumar

For one of my cousins marriage day, hope you know how marriage day special for anyone in their life. I kishore kumar wanted make it more special and memorable for her, so While googling I found your service and been through the web pages and gone for the Luxury Car GLA Model from Mercedes as it looked stunning in Red colour and so luxurious. More than her I was so excited that I can make her day more special when I take her in this car from home to Marriage Function hall and over the evening for Possession. I expected this car will look one special among her marriage attendees cars. But but but the car I car have seen at picking point is completely different I was pissed off I was put in so embarrassing state If I have any time as marriage occasion was for 9:30 AM and my pick up time was 6:00 AM I really didn’t have any time rather taking the same car. To the best in time I tried for any alternative from the attender and try reaching to Customer service but none of them really didn’t help me.
So I want to ask you is, you could have informed us as you have got more than 12 hrs of time from my booking and pick up time when the car condition is different from the published on your website as reference for booking and the actual car you have planned to handover. It could have give me a time to think for alternative car or asking for actual car pictures before coming for pick and planing it for the special day. To be frank on this charges I could have hired 3 cars from local car rental agent and I could have planed a canvas of cars for her rather taking her in this rubbish car. In one word you charged us more than 7500 where this car hire doesn’t worth even 2000. Forget about money, my plans and my excitement and my dreams to make her day and make her marriage videos ruined.
Regarding to my booking experience I had already telephone conversation with your tele executives, everyone was saying apologies. Really I don’t know how could a apologies compensated my ruined plans and delights. I am expecting to you charge the money only for the service you have provided but not for the trickery you showed us on your booking web pages. Forget to day the actual car didn’t even matches for colour. You owe to us back and I request you please provide worthy service.And please As I already stated with you all over th phone 3 times please don’t contact to ask for same repeated questions. I would expect a corporate service from you in regards to dealing the complaint.

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Jan 5, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Zoomcar Customer Care's response Hello Kishore,

Greetings!

We are really sorry for the inconvenience caused during your reservation. This is definitely not the experience we want our customers to have when zooming with us. We always strive to ensure that the vehicles in our fleet are well-maintained. We have escalated the issue to our concern team here to let us know why the vehicle was handed over without the basic check.

In regard to the car condition, please note we do follow a strict protocol in ensuring that our vehicles are maintained well. We have been working on this issue and are taking corrective measures, to ensure such issues are minimized and we provide a hassle-free experience to our customers.

As discussed over the call, we have noted your feedback and have shared the same to our concerned team to take corrective measures on the issue stated and ensure these issues are minimized.

Once again, we apologize for the inconvenience caused. Rest assured the issue has been escalated to the concerned department to take appropriate measures to make sure that our vehicles are thoroughly checked before the vehicle is handed over to customers.

We hope we get an opportunity to serve you in the future so that we do away with this negative experience.

Thank you for your support and cooperation in this regard.

Regards,
Zoomcar