[Resolved] Zoom Car — undue charges and harassment: fraud

sachinadesara

Address:

Ahmedabad, Gujarat, 380007

Jps6frybi: money got deducted on the name of scratch because they take deposit of 1500 and dont want to give it back. An employee of hotel inn site hemant of ahmedabad harras mentally and give threat of physical violence. I have video when he says we already have your 1500 and you can do nothing. There is no scratch at all. Later they mailed me an image where there is a minor scratch and said i have been charged for that. You literally have to sleep on the floor to find this scratch. I am attaching that pic for reference. Please help me with guidance of legal procedure to follow with zoom car.#zoomcarfraud

+1 photos

+1 videos

Was this information helpful?

No (0)

Yes (0)

Feb 13, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

Upon checking, we see that our team did check and shared an update on the escalation raised. The damage charge levied on the booking is valid.

We regret we will not be able to reverse the charge, as we did check and we have made necessary changes under the booking.

Regards,
Ramya. S