[Resolved]  Zoom Car — Unethical behaviour

Address:	Mumbai City, Maharashtra, 410206
Website:	www.zoomcar.com

Booking id: jps6vsvfr
Date: 24 sept, 2016

I had a booking from nariman point, and that was the only pickup point available. We were told on reaching that the rim of the spare wheel was bent. They cannot assign the car to us. So we asked for a replacement and they said they don't have any.

When they don't have a proper defect free car, why were they showing the same in the booking system. This itself is very absurd. Then we made calls to their office in bangalore. 6-7 times to sort the issue. Finally agreed on renting the car and made agreement that will repair the car and claim the expense.

After this, when we were finally set to move we were informed by the concerned person at the place that the mirror on the right hand side was broken. We did not mention the same in the initial report as the damage was mentioned by the concerned person. When the bill finally came, they charged me rs. 1200 for broken mirror saying i did not mention the same in the report.

This unethical behaviour is unacceptable. How can this be so mismanaged?

How can they charge me for a thing which was already informed to me by the responsible person from the company. They have to take some action. They cannot simply ignore me and take away my money.

I had a very bad experience and i will surely wont recommend the service to any person known to me. They themselves are responsible for making their image bad.