[Resolved] Zoom Car — zoomcar pedl cycle charges for faulty cycle

mukesh_aec

Address:	Pune, Maharashtra, 411014
Website:	Zoomcar.in

I have booked pedl 08 oct morning. Once i started my trip come to know cycle is faulty. I tried to fix unfortunately not fixed hence decided to end trip but unable to do tried many time at thank god last after 15 minute got message about trip was end and 6 rs is deducted from paytm. There is no customer care number where i can logged complained eventhough website doesn't provide sufficient information. I dont know why gov is not baning this kind of company who set up to do malpractice. I wanted to request through this forum to refund and improve the system to avoid these kind of issues

Was this information helpful?

No (0)

Yes (0)

Nov 8, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Zoomcar Customer Care's response Mukesh,

Greetings!

We are sorry for the trouble caused during your trip.

Kindly send an email sharing your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya
Zoomcar

Oct 09, 2018

Updated by mukesh_aec Sowmya,
Thanks for your reply. I booked trip through my mobile number [protected] in pune date was 08oct2018. Lem know if hou need any more details if you have any customer support no pls share.
Regards,
Mukesh