| Address: | Zoomcar India |
| Website: | www.zoomcar.com |
This is with reference to booking id JPS69PK6U, I will like to bring to your notice gross deficiency in service conducted by your Company, which has caused mental, physical and financial loss to me and my family. The said act of yours has jeopardized the security of my family .
A booking was done via your app on 4th December 2021 for availing your services from 17th December 2021 till 29th December 2021 by hiring a self driven car from Delhi and back to delhi .
On 17th December 2021, it was informed by your customer service centre the vehicle booked is not available and they will be providing a replacement car and we accepted the same.
The vehicle XUV 500 with registered number DL1NA3397 was delivered to us on 17th December 2021 on Delhi railway station.
On 23rd December 2021, around 1 pm said car broke down in Jaipur and we were left stranded in the middle of nowhere. We tried contacting your customer care but there was no response from the company, hence leaving me and my family in unknow city, putting my family which included child and women in lots of danger. Even after waiting for hours when there was no response, I parked the vehicle in safe place and took a cab back to hotel and duly informed the Company via mail . In response company official contacted around 8pm at night saying the vehicle will be collected tomorrow .
The said vehicle was collected by the Company person on 24th December 2021 and we were neither given any replacement nor there was any communication from your company .
The Company completed the booking midway without any intimation a and closed all communication with me and left us stranded in Jaipur as now we have no mode of communication to complete our remaining journey back to our final destination, Delhi . All efforts to contact your customer care was in vain and company refunded Rs 1260 for extra fuel left in the tank and which was filled by us when we started the journey.
The way the said booking has been closed without intimation, consent and with 5 days of booking left which is already paid is deficiency in service by your company and has caused not only financial losses but also has compromised security of my family . Even after closing the booking in such way, no efforts was made by your company to refund the amount which is already paid for the remaining journey by me and you are happily keeping the same money without providing the services, which is a degrading act by Company of such repute.
Your company has is not responding any mails send to you regarding the booking . When the booking was completed, there were still 5 days left for the booking and hence we demand the below mentioned amount from you
a. Refund of charges paid for 23rd (date when car broke down), 24th, 25th, 26th, 27th ie 5 days.
b. Refund for 600 km left out of 2470 km we were charged for.
c. Road tax paid for the car which you are utilising now.
d. Double toll tax paid due to your faulty fast tag. All transport charges which we had to incur due to inadvertent cancellation of fully booked trip. I had to book another Zoom car by my wife Swati Kumari's id JPS6902F6 with booking id number as your system was saying bookings are overlapping & won't allow me to book using my id.
e. Additional 20 ltr fuel left in the car when you just took over the car without intimating that ride will be completed & vehicle will not be handed over to us after repair.
f. Monetary Compensation for all mental and physical harassment caused to my family.
In case there is no response to my notice, I will be constrained to take a legal action against your company for the deficiency in service.
Was this information helpful?
Post your Comment