[Resolved] Zoomcar — Harassment and false charges | |||||
I would like to inform my booking id jps6vytit... I usually took car from this pickup point and the fleet executive and manager have been harassing us from last 2 months... They try to imply fake charges of the vehicle... Vehicle is never clean and we have to carry air freshner as foul smell comes each n everytime... The vehicle given to us had loose front seats and no working horn which could cause accident anytym... I had to go somewhr that why i took the car... Condition was hell... Despite of it, being a longrun customer of zoomcar i always compromise on it... But this time they implied smoking charges... There was mess from previous booking he clicked pic of that and harassed us that u have smoked in vehicle... I never smoke and tell othrs nt to smoke in car strictly... I wont be paying any unnecessary charges implied on us... Look in this matter and i want charge waive off asap Was this information helpful? | |||||
Sep 10, 2016 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 10, 2016 Zoomcar Customer Care's response Hello Nitish, apologies for the inconvenience caused. We did have a check on the booking and with the concerned team regarding the charges levied. Unfortunately, we will not be able to reverse the charges levied as we understand that there are all necessary details regarding the charges. In regard to the harassment that you reported, please rest assured, we will investigate on the matter and will take strict action on the same. We do not tolerate such behaviour and will take due action on the same.
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 1 Comment | |||||
Comments
My discounted booking got cancelled and i was informed after one day, i made all my hotel bookings and arrangements, now who is responsible for my loss, you arrange me a car at same price, my money got returned next day after the discount period was over. If you guys dont want to give why do you advertise your offer
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Shiksha sharma's reply, Aug 26, 2016
Zoomcar's customer service is poor. I have been cheated by them and there are many other customers complain about them. Check this article - https://www.nextbigwhat.com/t/whats-wrong-with-zoomcar/2342
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