360 In Ex Creation Pvt. Ltd. — Scam: Order not get a tracking id for 1 product and received 1 bad product

Address:4105/340, Group no. 3 Tagore Nagar , Vikroli East, Mumbai 400083
Website:360inex.com/hdfc

I have placed the below items from https://360inex.com/hdfc/hdfc-products which is redirected from HDFC Online net banking there was an advertising by hdfc net banking portel on September 27 2023.

I paid Rs.1059.64 from HDFC net banking.

Merchant: 360inex.com

Order ID #HDAL015253

Item#1)
Spykar Backpack
SKU: UABPKFOAS01

Qty 1

Price Rs. 588.82

Item#2)
Spykar backpack- Black

SKU: UAFBPKFOAS03

Qty 1
Price Rs. 470.82

Item: Spykar backpack- Black received on October 5th 2023.
Item: Spykar Backpack - Not received tracking ID nor received products.

I'm not satisfied with the quality of the product. I want to return that product. But I couldn't find proper communication with the merchant 360 In Ex.

I sent mail to [protected]@360inex.com 2 times. Got auto response that someone will response within 24 hours. No response as yet. They didn't share any contact details.

I want my money back for both items. Kindly resolve this issue.
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    360 In Ex Creation Pvt. Ltd.
    4105/340, Group no. 3 Tagore Nagar , Vikroli East, Mumbai 400083
    India
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