| Address: Plot No 119 & 120, Doyens Lakeside Township Serilingampally Hyderabad - 500050 |
Dear Consumer Support Team,
I am writing to bring to your attention a series of issues I have encountered with the service provided by Abhinav Autocraft Pvt Ltd, located at Plot No 119 & 120, Doyens Lakeside Township, Serilingampally, Hyderabad - 500050.
I recently purchased a new TVS Raider from this dealership. At the time of purchase, an amount of ₹2500 was incorrectly charged to my account. After a week of persistent follow-up, this amount was refunded.
However, my dissatisfaction did not end there. During the first service of my bike, I was charged ₹1200. During the second service, I was charged ₹1000. When I inquired about the discrepancy in charges, the TVS representative failed to provide a satisfactory explanation and simply added the amount to my bill without addressing my concerns. Furthermore, the quality of the bike service was subpar, and I suspect that there have been additional unjustified charges of ₹100 to ₹200 on multiple occasions.
Despite raising these issues with the dealership multiple times, I have not received any adequate response or resolution. I am deeply disappointed with the lack of professionalism and transparency in their service.
For your reference, I have attached a screenshot of my email correspondence with Abhinav Autocraft Pvt Ltd and videos documenting the issues I have faced.
I request your immediate intervention to address and resolve this matter. I hope you can ensure that I receive a proper explanation for the charges, a refund for any unjustified amounts, and assurance of quality service in the future.
Thank you for your prompt attention to this matter.
Best regards
p.prashanth rao
Phone number:[protected]
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