AC Repair Expert — Formal complaint overcharge, poor service, and non-responsiveness

Address: Best Care Services,Thokar no6, abdul fazal enclave okhla 110025

Website: airconditionerhelpsupport.in

I am writing to formally complain about an AC repair service performed by Mr. Raza.

The complaint was registered on Aug 19, the technician visited on Aug 20, and I was charged ₹4, 500 for gas filling with a stated 3-month warranty; however, the AC malfunctioned again within one week.

Mr. Raza’s calls to[protected] are not being answered, and the helpline[protected] promised an Area Manager callback that never occurred, which raises concerns o[censored]nprofessional conduct and potential fraud.

I request a full refund of ₹4, 500 or a free reservice by a qualified technician with a verifiable warranty, prompt next steps including diagnosis and repair with written confirmation of the new service date and warranty terms, a written acknowledgment of this complaint with a clear remediation timeline, and an investigation into the conduct of Mr. Raza and the service center with appropriate corrective actions.

I have attached the receipt for ₹4, 500, details of the Aug 20 visit and promised warranty, and any prior communications.