Accenture Solution — Accenture is not responding on PF transfer error because of Accenture's mistake

I am ex Accenture, was associated with Accenture from 2020 to 2023. After existing from Accenture I have raised request to Transfer PF amount from last organization to current Organization (which I have joined after 2023) I have got error that Accenture has deducted EPS while my wages are more than 15k. I have sent them error, they said i have raised grievance. This have been around 3 years, grievance have not been resolved and Accenture team is not responding.

I have checked with my current organization they said they have to just submit clarification letter why they have deducted EPS, issue will be resolved. But accenture team is not responding, after 3 years my Account will be de-activate