Acme Cleantech Solutions — Damaged product shipped & Pickup executive not able to understand process

Hi,
product shipped by koparo was damaged and was smelling. Had raised a return request and twice was cancelled as per update from the pickup guy over the last two days. He was stating i had to upload image and that option is not there with cred. When i probed further and asked him to show, i see that he was doing it wrong. He has selected No in place of yes for both the options. When i asked him to change it to yes, he enquired with his main office and they said to him that if he chooses that he will get penalized. Can you have this sorted at the earliest. The product is leaking and creating a mess at our home. Currently have kept it outside as its smelling bad. Need a speedy resolution.