Addmecart Complaints & Reviews

I still havent got refund of 25.3k from addmecart. First of all they were unable to process and deliver Whirlpool split 1.5 AC in time. Later on when they promised to refund, they could not resolve the issue till date. Has been almost a month. PFB the email.

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[protected] Forwarded message[protected]
From: AddMeCart
Date: Sat, Mar 12, 2022 at 5:10 PM
Subject: Re: Unable to trace transaction of 25.3k
To: Debashis Basu
Cc: Standard Chartered Bank Customer Care, Delhivery Client Service, , , , PayG Care

Dear Debashis,
Sorry for all inconvenience,
We are canceling your order and transferred it to refund department to make your refund ASAP,
Due to some problems from vender's location, pickup can not be possible for now days, we will update you once pickup line will be fine .
Sorry for this time .

AddMeCart
Web:- www.addmecart.com || Mail:- [protected]@addmecart.com
Call Us:- +91 -[protected] || App: addmecart.com/download-app/
Add :- Add Me Cart, Jai Stambh Chowk, opposite Gurh Gali, Rajgarh, Rajgarh, M.P

On Thu, Mar 10, 2022 at 5:29 PM Debashis Basu wrote:
Hi AddMeCart,

Initiate a refund immediately for this order!!

Hi Standard Chartered,

As discussed previously, please proceed with the chargeback request number [protected] and expedite the refund. Expecting to receive 25.3k to be credited to the following A/C at the earliest.

Standard chartered:
[protected]

BRANCH ADDRESS:
Raheja Towers 26 M.G. Road Bangalore 560001
MICR:[protected], IFSC: SCBL0036074, PHONE NO.: 30626242

ACCOUNT NO. : [protected]

Regards,
Debashis
[protected]

On Thu, Mar 10, 2022 at 12:51 PM Debashis Basu wrote:
Hi AddMeCart,

It has been close to 48 hours, however the items haven't been picked up by the delivery partner. There has been an unusual delay in terms of picking up the products by delivery partner in the first place. The units have been ready and packed for almost a week, still there is no trace of the products being shipped to the delivery partner.

Please refer to the link below which can haunt any individual with the horror stories.

Addmecart | Consumer Complaints Court

Look into this on priority and initiate a refund, in case you are facing any challenges with the delivery!!

Hope you will make an exception this time by delivering the goods in best conditions or giving me a full refund of 25.3K!!!

Regards,
Debashis
[protected]

On Tue, Mar 8, 2022 at 3:43 PM AddMeCart wrote:
Dear Debashis,
As you can found that we have created the shipment and also shared tracking with you, your material is also ready and packed, we are just waiting for the courier boy to pick it up, kindly wait for 24 to 48 hours, it will be in transit soon .

AddMeCart
Web:- www.addmecart.com || Mail:- [protected]@addmecart.com
Call Us:- +91 -[protected] || App: addmecart.com/download-app/
Add :- Add Me Cart, Jai Stambh Chowk, opposite Gurh Gali, Rajgarh, Rajgarh, M.P

On Tue, Mar 8, 2022 at 3:10 PM Debashis Basu wrote:
Hi Standard Chartered Bank,

As discussed with one of your customer care executives previously, please initiate a chargeback immediately.

Regards,
Debashis
[protected]

On Tue, Mar 8, 2022 at 2:50 PM Debashis Basu wrote:
Hi AddMeCart,

Please go ahead and initiate the refund. It has been 5 days now and the items are still showing as packed. This prolonged delay has prompted me to stay with my original decision.

Ensure that the amount(25.3) is refunded immediately.

Following are the A/C details (From where the amount 25.3 was transferred):

Standard chartered:
[protected]

BRANCH ADDRESS:
Raheja Towers 26 M.G. Road Bangalore 560001
MICR:[protected], IFSC: SCBL0036074, PHONE NO.: 30626242

ACCOUNT NO. : [protected]

image.png

Regards,
Debashis
[protected]

On Tue, Mar 8, 2022 at 1:02 PM Debashis Basu wrote:
Hi AddMeCart / Delhivery,

I was promised that the items would be picked up by 7th of March. It has been 5 days, still the items are stuck in the packing phase.

Please look into this on priority and see what's causing the delay!

Regards,
Debashis

On Mon, Mar 7, 2022 at 6:47 PM Debashis Basu wrote:
Hi AddMeCart / Delhivery,

It has been four days, still the items haven't been picked up.

Please look into this on priority and expedite the process!!!

Regards,
Debashis
[protected]

On Mon, Mar 7, 2022 at 10:09 AM Debashis Basu wrote:
Hi AddMeCart / Delhivery

The attached orders are still pending for pick up due to unavailability of the merchant or shipper.

Please look into this on priority and expedite the process!!

Regards,
Debashis

On Thu, Mar 3, 2022 at 12:58 PM Debashis Basu wrote:
Hi AddMeCart,

As per our latest discussion you are delivering the Whirlpool A/C in 3-4 days to resolve the issue.

Hoping to get the product in good working condition!

Regards,
Debashis

On Thu, Mar 3, 2022 at 12:20 PM Debashis Basu wrote:
Hi AddMeCart,

Hope the following will suffice to settle the issue in next few minutes, as per our discussion.

image.png

Reverse Rs25, 300 immediately for resolution!!!

Regards,
Debashis

On Thu, Mar 3, 2022 at 12:16 PM Debashis Basu wrote:
Hi AddMeCart,

As per our latest discussion, reverse the amount to my account immediately to settle the matter!!!

Bank Details:

Standard chartered:
[protected]--------

BRANCH ADDRESS:
Raheja Towers 26 M.G. Road Bangalore 560001
MICR:[protected], IFSC: SCBL0036074, PHONE NO.: 30626242

ACCOUNT NO. : [protected]

Regards,
Debashis

On Thu, Mar 3, 2022 at 11:57 AM Debashis Basu wrote:
Hi AddMeCart,

I checked with the shared order number, which is showing as failed.

image.png

Please take this on priority and resolve the matter immediately with reversal of the amount(Rs23, 000)

Regards,
Debashis

On Thu, Mar 3, 2022 at 11:43 AM AddMeCart wrote:
Dear Debashis
This Is Your Order Number [protected]
Thanks To Shop With us;

We are happy to assist you;

Order ID you are looking for is under processing and scheduled to dispatch within 4 to 5 days.
Thanks & Regards
AddMeCart
Web:- www.addmecart.com || Mail:- [protected]@addmecart.com
Call Us:- +91 -[protected] || App: addmecart.com/download-app/
Add :- Add Me Cart, Jai Stambh Chowk, opposite Gurh Gali, Rajgarh, Rajgarh, M.P

On Thu, Mar 3, 2022 at 11:42 AM AddMeCart wrote:
Dear Debashis
Thanks for sharing your payment proof;
Your payment has been confirmed, Your order will be processed within 24 hour.

AddMeCart
Web:- www.addmecart.com || Mail:- [protected]@addmecart.com
Call Us:- +91 -[protected] || App: addmecart.com/download-app/
Add :- Add Me Cart, Jai Stambh Chowk, opposite Gurh Gali, Rajgarh, Rajgarh, M.P

On Thu, Mar 3, 2022 at 11:27 AM Debashis Basu wrote:
Hi AddmeCart,

I spoke to one of your customer care executives, who promised that the amount will be credited to my account in 10 to 15 mins to get the issue resolved, however, I haven't received the amount yet. When I called back @ the customer care number the calls got disconnected after reaching IVRS.

Please take this on priority and reverse the amount immediately!!!

Regards,
Debashis
[protected]

On Thu, Mar 3, 2022 at 10:55 AM Debashis Basu wrote:
Hi Addme Cart,

Please find the transaction details, attached with this email and reverse the amount immediately.

Regards,
Debashis

On Thu, Mar 3, 2022 at 10:44 AM AddMeCart wrote:
Sorry for the inconvenience;

please share some details of your transaction

AddMeCart
Web:- www.addmecart.com || Mail:- [protected]@addmecart.com
Call Us:- +91 -[protected] || App: addmecart.com/download-app/
Add :- Add Me Cart, Jai Stambh Chowk, opposite Gurh Gali, Rajgarh, Rajgarh, M.P

On Thu, Mar 3, 2022 at 8:57 AM Debashis Basu wrote:
Hi all,

Any further progress on this?

Regards,
Debsshis

On Wed, Mar 2, 2022, 10:55 PM Debashis Basu wrote:
Hi PayG / Addmecart,

Any further progress on this ?????

Regards,
Debashis

On Wed, Mar 2, 2022, 10:02 PM Debashis Basu wrote:
Hi PayG,

I still haven't received the amount!!!

Regards,
Debashis

On Wed, Mar 2, 2022, 8:59 PM Debashis Basu wrote:
Hi PayG,

I still haven't received the amount.

Regards,
Debashis

On Wed, Mar 2, 2022 at 8:51 PM Debashis Basu wrote:
Hi PayG,

Look into this on priority and reverse the amount of 25.3K immediately.

Regards,
Debashis

On Wed, Mar 2, 2022 at 8:05 PM Debashis Basu wrote:
Hi All,

Any further update on this ? I need the amount to be reversed back to my account on an urgent basis.

Regards,
Debashis

On Wed, Mar 2, 2022, 7:13 PM Debashis Basu wrote:
Hi All,

Refer to the following link and take prompt action on this asap.

Xsilica Software Solutions Pvt Reviews | File a Complaint (consumercomplaints.in)

Please ensure that the amount(25.3) is credited to my account on an urgent basis, at the earliest!! This not only discourages online consumers but also defames organizations like addmecart.

Regards,
Debashis

On Wed, Mar 2, 2022 at 7:03 PM Debashis Basu wrote:
Hi CyberCell / Standard Chartered,

Today, while I was buying an AC online from addmecart, AddMeCart | India’s Shopping portal, I lost 25.3k from my account which could not be traced. When I reconfirmed with my bank, I found that the transaction was through via UPI of a https site and the amount got deducted.

Please take this on priority and trace the transaction, which was suspicious!!!

Attached files with this email.

Regards,
Debashis

Order id#[protected]
Product:Realme 8pro (cancelled)
Ordered on[protected]
Cancelled due to unavailability on23/12/2021
They promised to refund by 7-10 days
But till not refunded after 3 months
Now note even responding to calls
Upto last month told that the it will be refunded within a week for many times but no use
No need the money back in 48 hours due to emergency situation regarding my health

Hi, I ordered LG mobile phone on this web site Addmecart on dated 25.02.2022 vide order no [protected]. But till now no details has been provided by the agency. Only delayed delivery shown. If you can't deliver the product kindly return my hard earned money. I m sorry to say PLS STOP CHORBAZARI.
इस तरह से कोई कंपनी नहीं बनती है। ऐसे पैसा हजम नहीं होता है। सब निकल जाता है। अगर इतना ही लूटना है तो किसी चौक पर बैठ कर लोगों को।लूटो। साला पूरा एक महीना होने वाला है न पैसा वापस दे रहे हैं और न ही।सामान। *अगर औकात नहीं है सामान देने की तो आर्डर भी मत लो*
मेरा पैसा मुझे वापस चाहिए। तुम जैसे डकैत लोगों से कोई सामान नहीं लेना है।

I addmecart received my purchased Order No.: [protected], Price Rs. 2499/-, is the wrong product that I purchased on AddMeCart website. Received product is different by its brand (Ordered Relaince & Received Airtel). Received product is old, used & damaged by its condition.
I placed a mail regarding my return & refund on same day as product received. I also shared its snaphots & video that is recorded during on a video call when unboxing the product. Addmecart team responded me "Dear Customer
Thanks for sharing; we’ll forward it to our related department;
They will check, if they find that the product is really in very bad condition or unusable then we will replace your product else refund your amount."
on Date : 12/03/2022, Now, 4 days passed but no any response by addmecart team. Now, I have in doubt, I want my money back.

I ordered a cycle on February 7, 2022.Since there was no dispatch after one week, I cancelled the order.
Still I didn't get my refund

This is piyush singh mobile no [protected], order no-[protected], order date-1 Feb 22.but still undelivered due to getting late wanted to cancel my order and refund back to respective account.

I have just received the product that I ordered. The product is damaged and very old. I want to return it

Order - #[protected] on January 20, 2022 for - Pigeon Kessel Multipurpose Kettle (12173) 1.2 litres with Stainless Steel Body

I have ordered a quad bike of rupees 29999 on 5 jan 2022 till now there is no response.please don’t order any product from this addmecart site it’s a fraud site

I have ordered Oneplus Bullets Z bluetooth headset on 04/03/2022 (order id[protected] COD 1970. The item delivered was different and the product was refurrbished even though in website it is shown as brand new.

Tried to call customer service 4, 5 times every day and no response from them. I have mailed also but no proper response i hace received.

Customer support service is very pathetic!!!

Yesterday I ordered OnePlus 7 pro from addmecart website and I did the payment online using debit card... After they received their payment... They just vanished... They didn't reply back and sent me email or text message about delivery details or anything... Now I want to cancel my order and get myself refunded

Dear Concerned,

I have ordered a washing machine vide reference number [protected] on 27th Feb 2022.

On the following day one of the representative called me and told me that my order is verifying and confirming now and will be getting delivered within 6 to 7 days.

When I asked why this number of days he told me it's coming from Madya Pradesh and I told him Ok Then.

Now more than 7 days and I tried to reach through the following numbers several times but I was not able to reach any customer service guys.

and now i am very worried about my money since I totally fed up the services.

There's no communication or updates about the order but couple of days ago when i check the order status it's noticed that OUT OF STOCK and its remain same now as well.

So humbly request to respond for this complaint immediately or else to proceed with the cancellation of order and to get my money refunded.

Early action will be highly appreciated.

RAJESH VADAKKEKARA RAGHAVAN

I ordered SAMSUNG Galaxy F41 (6gb + 128 gb) mobile through Axis bank credit card from Addmecart online store on 30/01/2022.

BOOKING ID: [protected]
Amount : RS- 12, 999/- (ex.VAT)

They confirmed the order by calling +91-[protected] at 11.54 am the next day (01/02/2022). Then they informed that the product will be dispatched within 5 days. But, as the phone had not been dispatched for more than a week, I called them on +91-[protected] (provided on the Addmecart website) to cancel the order. The call was connected after several attempts. I told him to cancel and within a while the call automatically disconnected.
After that I sent them a mail on 31/01/2022 at 2.53 pm (mail id:- [protected]@addmecart.com) and asking them to cancel the order. They later accepted the cancellation request and updated it on the website.
Since then, I have sent several emails asking for a refund. But they only respond occasionally.
One month after ordering, the phone has not been received or the cash refund has not been received. Currently, I can't communicate with them by calling any of the two numbers given above. If I send a mail to them, they will not give a replay.

I have attached some screen shot of the mail i sent them and the mail they sent me.

I have placed my order on January 17 ...they (addmecart) mentioned that your order will be placed in next 7 days ...then after 7 days I called them and they again told me the same thing that your order will be placed in next 7 days...& the cycle goes on...Now it has been one and half month passed but neither my order is received nor my money is refunded...
I am very fed up with addmecart...they neither receive my calls nor replies to my mail ...
Now I just wanted to cancel my order and want to refund my money as soon as possible...
Pls help me 🙏

Total fraud..no dealer or accountability.Had paid in full but since 4weeksnosignor indication of phone..am planning legal action..cananyone help. Also phone is on continousloopso you can't talk to any one

Refund my money back, till now not delivered my product and not refund my money, placed order on Feb 8, 2022. Not given proper response to the costumers, cancel my product and refund my money

Cancelled order after finding the website is fradulent. Money is not being refunded after multiple followups.

It has been a month and still no refund.

My order number is [protected]

Redmi C2

Order placed on 31 January

No updates about the order, no one receives the call from customer service, very lame email replies

Cancel my both order
I want refund the amount of 1, 073 double payment done at same product at addmecart.
Using Google pay and bhim sbi.
Please take action.
Reply, i m very thankful
Your faithfully
Rohit negi
Order ID is [protected]
Customer detail [protected]@gmail.com
[protected]

Second order ID
Addmecartorder [protected]
Credit to [protected]@icic
Debited amount xxxxxx4872
Debited Upi I'd [protected]@sbi
Cust ref. No.[protected]
Amount
₹ 1071
Refund please I need urgent.