I have requested for the moratorium request/ emi extension till 31st aug-20 post announcement of rbi guidelines. As i haven't received salary since april month due to which i'm unable to pay my emi. Despite my request i had to pay emi for the last month along with penalty charges as the emi got bounced due to insufficient funds, moreover return charges for deducted for the same.
I have sent multiple emails, following up on this matter since 18th june and it's nearby to one month i have not received any positive response.
I called up to customer and they told me that the issue will be resolved by 10th july'20.
I have complaint in social media as well they asked me to send the bank statement.
Sent the bank statement for 5 times as usual no response.
I have call recording and documentary proof of every conversation.
Surprisingly, again they tried to deduct the emi on 13th july but due to insufficient balance it got bounced and again i ended up paying 600 for the bounce charges.
It's been a torture and harrasment as i'm daily getting calls/ sms/ and emails to pay the emi but not working or showing any extra effort on my request for emi extension.
As we all know what is going in the world and how tough it is for all to meet there commitments.
But aditya birla seems like they don't care about the same and dragging the matter unnecessarily so that my request time would not be applicable post aug
At last i was forced to complaint against them to consumer forum as i have no other option.
Request you to grant monotorium request asap and also for the refund of rs. 1000 which got deducted as bounce charges (June and july).
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