Aditya Birla Health Insurance — Fraudulently charging me inspire of cancellation

I posted my first grievance/complaint on May 23 and on May 25th, I was asked to submit KYC documents. I submitted the same on May 26th. I was give the Care id CRM:[protected]. On May 27th I was told by email and over a call that the case would be resolved in 3 days. On May 28th, I get another email asking for KYC documents and a call for which I replied that I had sent the same on May 26th. However, I sent the same again on May 28th. I got an email on May 29th that the case would be resolved in 3 days with a reference to service request number CAS[protected]B8F3S3. I have been following up every week and every time, 2-3 days after my email, I get a standard response asking for KYC documents. The most recent email is dated June 22nd.

This is complete nonsense and fraudulent on the part of Aditya Birla to charge me continuously without providing any clarification. I was charged Rs. 1, 83, 745 and then told that the insurance coverage doesn't include everything. I requested for cancellation and have email confirmation from Aditya Birla for the same. They have still charged me and not providing the refund. In spite of repeated reminders, there is no clarity. Totally disgusting behavior and response from a company that I considered has decent values and reputation in the market.