Aditya Birla Health Insurance — harassment and mental trauma by not providing initial cashless approval despite of submission of all the required documents multiple times

I am neha garg policy no.[protected]. I was admitted in max super specialty hospital, shalimar bagh delhi on 3rd august 2019 in emergency and the pre auth form and indoor patient documents and all other relevant documents were submitted multiple times to the the care and pre auth claims id. The customer care representative continuously harassed me that they have not received the documents and mislead me and the hospital tpa to send the documents on one email id or the other. At oe time they admitted the receipt of documents and also gave acknowledgement and on the other hand they contradicted their own statement by saying that they have not received the documents. I was a patient out there and took mediclaim policy for easing my mental pressure but on the contrary your whole team harassed me mentally throughout the day and i was able to take my discharge at 12 at night on 5th august 2019 due to which i faced a great mental trauma and my condition further deteriorated. This is sheer malpractice going on your behalf just to harass the customer by not approving his cashless claim and falsely denying the receipt of documents which were sent to you by the hospital as well as from my own registered email id. This is highly professional misconduct caused to a girl who was a serious patient and instead of helping me out you further aggravated my illness by your harassment and malpractice. I was left with no other option to cancel my cashless claim and pay 25 percent extra to the hospital at 12 in night on 5th august 2019 by requesting one of my relatives who paid 52, 000/- hospital bill. You have not only harassed me but my entire family as my brother who is in bhopal was also continuously talking with you people telling about my condition but you people are so insensitive that that you malafidely kept on asking for the documents already sent to you. This sheer malpractice of yours needs to be curbed at an urgent level.