On 15th January 2022, I have authorised a transaction with Aditya Birla for health insurance for my parents for a total amount of Rs. 183, 745- to be paid in monthly EMIs. However, after realising that the coverage was inadequate, I have requested for cancellation on 20th January, 2022. There is a confirmation from Aditya Birla on the same and I have emails of the same for both the activities. In spite of this request, my credit card is being charged an EMI every month for the last 4 months - February, March, April and May. I have spoken with customer service and to the management multiple times to cancel the transaction and refund the amount and they have assured us of the same, but there has been no action from them Was this information helpful? | 
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