Aditya Birla Health Insurance — no tax certificate after even 26 calls and 5 email to customer care

Address:	Chennai, Tamil Nadu, 600097
Website:	www.adityabirlacapital.com/healthinsurance

I had been following up with aditya birla health insurance customer service team since last 3 weeks. Almost daily basis calling and asking same thing (Tax certificate for renewal payment).
All time i had to hear same thing, "sir, our system is down we have escalated your issue, you will get receipt by so and so time".

Every time they gave false promise for receipt or callback promise.

Neither i have received receipt nor single call on this. This is such a frustrating response from aditya birla customer care service.

I have been holding my tax proof submission with my company. Can you help getting tax certificate for policy id:[protected]