Aditya Birla Health Insurance — refund of money

On 23rd march i have paid 9, 824 towards health insurance premium but after a call from your doctor i was asked to pay 4000rs extra. Then i informed the agent i don't want insurance and asked for refund of money. I was told that it will take 10 working days to get my refund. After ten days when i contacted them i was told that the refund was done on 30th march. But i didn't receive any such refund money. I time and again mentioned this to them, sent my bank statement as a proof but they are not doing anything.
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