Aegon Life — unable to download tax certificate/consolidated tax cert

Address:

Hyderabad, Andhra Pradesh, 501218

I am trying since last 2 months but i have failed again and again to download tax certificates. After logging into my aegon account, it simply fails to download. Its strange because it is sooo easy to download at icici and max bupa.
Their site is so poorly managed and they dont even care to repair their site so that their customers could download their tax certififcates.
Its a complete helpless situation
A. Chadha
Pol#[protected]