| Address: Unit No. G-32, 6 Devika Tower, G/F, Nehru Place Opp. Paras Cinema, New Delhi 110019 |
| Website: www.easyfincare.com/apply-now?gad_source=1&gad_campaignid=22971738894&gbraid=0AAAABBS57ZaWMP32of8NZKkoMzsE_2iT1&gclid=CjwKCAjw89jGBhB0EiwA2o1On1ghAfzTsVuSeJpsshPfNMT4gqg0ouOpMoMNuJM5E4FCJX1YJw |
I am lodging a formal and urgent grievance regarding extremely abusive, illegal, and harassing recovery practices by the collection manager of Easyfincare, a product operated under Agarwal Assignments.
The exact sequence of events is as follows:
The collection manager called to me, using abusive, threatening, and intimidating language. I had to answer the call myself, and during this conversation, the collection manager:
Verbally abused me and used extremely offensive language.
Mocked and abused the Reserve Bank of India, claiming RBI cannot take action against them.
Threatened that posters revealing my loan details would be put up outside my home, intending to defame and publicly humiliate me.
I recorded this entire call using my phone. The recording clearly captures the abusive, threatening, and unlawful behavior of the collection manager.
During this incident, a field agent was standing outside my home. The collection manager, over the call, threatened and coerced the field agent, instructing him to stay outside my residence and warning that his salary would not be credited if he did not comply.
The abuse, intimidation, and threats clearly demonstrate that the collection manager orchestrated all harassment, including attempts at public shaming and pressure on his own staff, while the field agent himself had no active role.
These actions are a blatant violation of:
RBI’s Fair Practices Code and recovery guidelines
Consumer protection laws
Basic human dignity and privacy
Both Easy Fincare and Agarwal Assignments are fully responsible for these acts and cannot escape accountability.
I demand the following actions immediately:
A written explanation from Easy Fincare and Agarwal Assignments clarifying who authorized these abusive recovery practices.
Strict disciplinary action against the collection manager and any staff involved.
A written assurance that abusive calls, RBI mocking, doorstep intimidation, family number harassment, and threats of public defamation will never occur again.
Confirmation that all future recovery actions will strictly comply with RBI guidelines.
If no satisfactory response is received within 7 working days, I will escalate this matter by:
Filing an FIR against Easy Fincare and Agarwal Assignments for harassment, intimidation, and defamation
Submitting the complaint and audio evidence to the Reserve Bank of India
Filing a consumer court case for mental harassment, reputational harm, and damages
Making the audio evidence and details public through social and mainstream media
Attached: Audio recording of the abusive call and notes of the incidents.
I expect a serious, prompt, and written response from Easy Fincare and Agarwal Assignments, and acknowledgment from the Reserve Bank of India.
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