Agarwal Packers & Movers (bade Bhaiya) — Household Relation from Dehradun to Kolkata

Kanhaiya Chomal
Ambuja Ujjwala Luxury; Plot No.IID/4, Street No.672; Action Area-IID; Rajarhat; Newtown; Kolkata; West Bengal-700161
Mobile: #[protected]/[protected]
Email: [protected]@gmail.com
Date: 02 November 2026

To,
The Management / Grievance Redressal Team
Agarwal packers & Movers (Bade Bhaiya)

Subject: Serious Complaint Regarding Quotation Number 3578210– Professional Misconduct, Extortion, and Violation of Agreed Quotation. Household movement from Dehradun to Kolkata

Dear Sir/Madam,

I am writing to register a strong formal complaint regarding the gross mismanagement, professional misconduct, and unethical practices displayed by your packing team during the relocation of my household goods from Dehradun to Kolkata.

Despite an initial mutually agreed-upon quotation, the execution of the service has been highly unprofessional due to the following critical issues:

Unethical Demands and Extortion: Upon completing the packing at my Dehradun residence, your packing crew aggressively demanded Rs. 1, 000/- under the guise of "refreshment charges." Taking undue advantage of the fact that my wife was alone at home during the process, they pressured and coerced her into paying this amount. This is unacceptable, violates basic professional ethics, and amounts to workplace extortion.

Artificial Inflation of Box Count: The team deliberately and intensely inflated the number of boxes used for packing, creating an artificial increase in volume. This was clearly done with the malicious intent to inflate the final bill beyond the committed estimate.

Breach of Agreed Quotation: Your team is now demanding an amount significantly higher than the original written quotation provided to us. A quotation is a binding commitment. Demanding extra money post-packing is a clear breach of trust and a fraudulent business practice.

Failure to Adjust for Removed Items: Please note that we explicitly removed a washing machine from the packing list—an item that was included in the initial estimate. Despite this reduction in inventory, your team has failed to reduce the cost accordingly, choosing instead to inflate the overall price.

Also note that the advance of Rs.1000/- was paid online for booking of the relocation

And very rough & unprofessional way of talking of your Dehradun team. This is highly unacceptable. Hope, you will investigate this as well. The local operation team is also threatening that my Household material will not be delivered if I do not pay the increased amount.

My Demands for Immediate Resolution:
Refund of Rs. 1, 000/- immediately, which was wrongfully taken from my wife.

Strict adherence to the original quotation rate, with a proportionate deduction for the washing machine that was excluded from the shipment.
Delivery of my household goods to Kolkata without any further delay or additional hidden charges.

Please treat this email as a formal notice. If your company attempts to hold my household goods hostage or insists on extortionate charges beyond the valid quotation, I will be forced to escalate this matter. I will not hesitate to file a formal complaint with the National Consumer Helpline (NCH) and post detailed reviews across all major social media networks.

I expect a swift response from your senior management within 24 hours to resolve this dispute amicably.

Yours sincerely,
Kanhaiya Chomal
#[protected]/[protected]