| Address: Abudhabi, airindia express office | | Website: www.airindiaexpress.com |
Dear Air India Express Management Team,
I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent travel on IX 538 (Fri, Nov 24, 2023), and I seek your assistance in resolving the matter.
Upon booking, I sought clarification on the allowed luggage from AUH to TRV by contacting your customer service. I was informed that I could carry 32 kg + 7 kg hand carry. However, when I approached the check-in counter on the day of my flight, your staff stated that only 20 kg + 7 kg hand carry was allowed.
This discrepancy has caused confusion and inconvenience. I firmly believe that this miscommunication originated from your customer service representatives. In light of this, I am requesting a refund of DHS 730, which I had to pay for excess baggage.
For your reference, I encourage you to review the call details from my mobile ([protected]) to your office landline, which will confirm the information provided by your customer service.
As a loyal customer of 36 years, I kindly urge you to consider this matter with urgency and process the refund for the excess baggage charges incurred promptly.
Thank you for your attention to this matter. I look forward to a swift resolution.
Thanks and best regards,
Abdul Razak KMP Was this information helpful? | 
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