| Address: | Bangalore Airport |
Dear Sir/Madam,
I had travelled Dubai to Bangalore [Flight - flydubai flight FZ405], on 12th Feb. This was an urgently planned journey as my father had a health issue. We had only one piece of luggage - a blue-coloured American Tourister suitcase with us. We picked up the suitcase at the airport and reached home(Marathahalli), realised it was not ours when the key combination was not working. Immediately we took an Ola and came back to the airport, where we had the most horrible experience of a lifetime.
The Air India Staff: Irshad was extraordinarily arrogant and rude, and he said he has received a complaint and only once we bring him back the complaint copy signed and acknowledged by the other party they can release my luggage. I spoke to the other person, Ms Rubeena, who was extremely cordial and descent. She said that she was ok to send the screenshot of the complaint letter over WhatsApp/mail, that their luggage received so that we don't have to travel to Magadi, her place to deliver the suitcase, and then back to the airport to collect ours and then back to my home. However, Irshad insisted on a hard copy, so Rubeen and myself said we could courier him. He did not agree. I informed that due to this will not be able to take my father to the hospital that day if they insist on this unnecessary step.
As I found him insensitive and rude, I asked for meeting his superior officer(who was on leave that day), so he brought a gentleman who has also carried the same attitude with him, "will never help a human ever in life" with him. He cited the policy that they are not allowed to release luggage without a hard copy of the other party informing receipt of the baggage. But when the other party is ready to give that as a screenshot on email/WhatsApp or hard copy on the courier and ready to accept the risk, it should have been accepted.
My father is a retired IAF officer who served for 35 years in Indian Air Force. So hearing to these two guys, totally not helping, and being arrogant, I told these, "I feel ashamed to call myself an Indian". So then took a taxi to the Magadi address of Rubeena(to whom we had to deliver the luggage", Total taxi fare = 7500 [ airport to her residence, then her place to airport and then back home], and it was finally 11:00 pm I reached home.
As I had come due to a medical issue of my father, I could not take him to the hospital that day. So also had to reschedule my return journey from Bangalore to Dubai from Thursday [17th Feb] to saturday[19th Feb][ another 1666 AED [ Roughly Rs. 33, 332].
Sir/Madam, I request you to investigate and take stringent action against these two employees. If this incident had happened in any other country, these two employees would have been sacked on that day itself, so this level of insensitivity and un-helping attitude is not tolerated anywhere.
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Being a "retired IAF officer who served for 35 years in Indian Air Force" does not give other preferences than in IAF service hostels, IAF restaurants (dining rooms), discounts of the domestic air carriers and domestic railway operators, if the quota of reserved seats for the route is vacant.
There is no evidence of the 12 Feb FZ405 trip. So, the relations between the Author, from one hand, and company of non qualified adviser Ms. Rubeen, from the other hand, are not bound the 12 Feb FZ405 trip, which could be completed by the Flydubai crew at Bengaluru.
For more infrormation, the Author can refer the comments on the major changes in the services of Airports Authority of India at this web site or 2 others similar web sites, dedicated to the complaints of passengers.