| Address: | 14/15 Panchavati colony |
A very unpleasant & unprofessional experience during my travel Hyderabad to Indore on 31/03/2022.
Me& my husband booked our Indigo airlines flight 6E 621 departure 6.45 evening Hyderabad landing indore 8.00.PNR NKJUUS
After our routine check in, all passengers were asked to wait near the depatrure gate with no information or reason for delay of our flight.After about 30 min wait we boarded the aircraft by 7.20 p.m roughly, ready to take off.Again there was unexplained delay.Since it was more than 1 hr 5 min wait time already we enquired with the indigo crew& they informed to talk to the Hyderabad Airport ground staff as the instructions were from them not to take off.
Few o[censored]s passengers got out of the aircraft& checked with the ground staff & called for their manager We were informed that the flight was put on hold as 20 passengers from a connecting flight from Tirupati to Hyderabad transit travelling to indore were delayed as their tirupati flight had problem .
.Shocking to even think that 200+ passengers, their time, commitments, plans etc were put in hold for 20 passengers whos flight was delayed .This was totally unacceptable & showed that the senior ground staff& managers run the setup as their personal business. absolutely unacceptable behaviour.
They simply replied we were instructed by our senior manager not to allow take off till the passengers from tirupati reach Hyderabad & board this flight..no remose, no regret, not even a realisation that they have wasted valuable time of 200 passengers waiting inside the flight for over 1 hour
A very strict and effective action must be taken on this incident by the concerned authorities on Hyderabad Airport Ground staff of Hyderabad airport as this is not a technical delay but a planned& intentional delay conspired by the senior ground staff& managers.
Even the cabin crew of the Indigo flight were unhappy with the unwanted delay in the flight departure.
Every passenger boarded the flight for a reason to reach on time& finish a business deal or a personal visit, travel plans further on.No ground staff can decide on their discretion to delay a flight unusually and intentionally.
The Airport authorities owe explaination for this unprofessional attitude & compensate by refunding the air fare of the passengers on board Indigo 6E 621 waiting for 1hr 15 min ignorant of the real reason for delay.
immediate & serious action awaited
Regards
Passenger
Bhavana
Hyderabad
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