Airports Authority of India — Harassment by senior immigration staff

Address:Delhi airport

My husband and I travelled to Abu Dhabi on 9the March. We returned to Delhi on March 14 at 4 am - after tiring overnight process. We approached the Business Class Immigration counter - there was no line up - only one person at the counter already. We were told by the staff to go through the waiting line loop. I told the staff that my husband is over 75 - we are tired being up all night and since there is no line up there was no need to walk though the lines. The staff was very rude - told us “everyone is old here”. We were shocked by his rudeness and asked again - he again insisted we walk through the lines - even though there was no one else in line. When I expressed my displeasure and asked for his name, he refused to tell me. He had hidden his ID badge into his shirt. He then walked away. I was told by another staff that he was their senior. We were then harassed at immigration - even though we had arrived in India from Canada, with OCI, just two weeks ago and left India fro Abu Dhabi just 4 days ago, we were told the computer showed another person with my husband’s name from Madhya Pradesh - a problem person! We fail to understand how my husband’s identity was confused with someone else - the Govt computer has his Canadian passport details with all the ID and photo scans and stamps of our travel history, all the records. Yet, we were kept waiting for half hour for this to get cleared. I suspect the senior staff was harassing us because we complained about his behavior. Basic human decency is all we asked for - as older seniors who were tired after staying up all night. Shame on this staff. Hope you can get us an apology for bad behavior and harassment. Thanks.
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