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Ground Floor, C Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi, Delhi, India - 110003
The rules of the transportation between 2 Indian airports are usually produced by the Indigo carrier prior to booking and in direct form or in the direct reference to the rules of the ticket after its issuance.
The passenger did not produce the rules of the ticket.
The air carrier is responsible for smooth uninterrupted process of the registration of the passenger for the flight.
It is not clear, what is the "kiosk" from such description.
Each air carrier duty is to organize the registration for the flight at the registration desk (place), which shall display the name of air carreir, flight number and the destination minimum.
As there are no video and pictorial evidences of the stationed "kiosk",
it is impossible to conclude the relations between such "kiosk" and any one else.
A well as there are no video evidences for author's words:
"I spent 2 hours in the queue and struggled a lot."