| Address: | Kolkata, West Bengal |
I booked a flight with indigo for 30th June 2017 from Kolkata to Indore via Raipur. Everyone knows that the boarding closes 25 mins before. But I got late a bit and the boarding was about to close. The indigo people told me to run to catch the flight. When I reached security check in, the police officer who checks our passes didn't let me go before others though other passengers gave me the way. He was constantly saying the be in line just like others. I was constantly begging him to let me go but he didn't budge a bit and said call the person who told you so. When I went to indigo help desk, instead of helping, she said that she can't help and told me to try another security check in gate. I went there silently without the officer knowing that I'm breaking the line and stood in front of him and got everything done. I ran for the gate and i was the last person to board.
Despite of constant requests the police officer didn't help me. This time it was me, next time it can be anyone. Such unprofessional behaviour is totally unacceptable. When someone is in problem, the most basic requirement is to consider the problem and solve it. But here if the officers didn't have allowed me further, I might have missed my flight. Then who will compensate the loss I would have suffered?
Kindly look into the matter. Just reading this and treating it as just another complaint will result only in more complaints. Was this information helpful? | 
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