Airports Authority of India — unethical behaviour

Address:781015

On 29/01/2018 23.00, at guwahati airport, we 2 girls didn't know that the airport security doesn't allow people to wait inside the airport lounge before 2hrs of flight's departure time. Unfortunately we went and asked help to stay inside as it was freezing cold outside 10c. By the time we reached airport it was 11pm and they said they cant allow us inside. Fine! Its their rules!! We tired booking cabs and checked out near by hotels for stay as we had our flight by early morning 7am. We were travelling from shillong and since there was no proper transport in nit and morning hours, we didn't want to take risk by booking morning cabs and so we reached airport by nit itself.! The security should have considered abt our situation and should've let us in but they didn't. We, just 2 girls sat the whole nit outside in freezing cold. Around 1am we requested them to let us use restroom, the security asked really embarrassing question to us and we just cant answer to that question and we walked off. Finally they let us in to use the restroom alone. Worst security behaviour.!! Cant they think of the situation and help the people?? How mean??? Only after 50+ people gathered outside @ 5.30 am, the airport was opened and they let us in. Cant aai have a waiting lounge 24x7? Or at least a paid one??
Even railway and bus passengers are treated with respect and humanity!! Paying thousands doesn't earn respect is what we learnt today morning (30/01/2018).
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airports Authority of India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    308
    Pending
    0
    Resolved
    27
    Airports Authority of India Phone
    +91 11 2461 0386
    +91 11 2463 2950
    +91 11 2462 1627
    Airports Authority of India Address
    Ground Floor, C Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi, Delhi, India - 110003
    View all Airports Authority of India contact information