Airtel D2h Service — Replacement of airtel d2h set-top box

Dear Airtel Support Team,

I am writing to bring to your attention an issue I am facing with my Airtel D2H service. My Customer ID is [protected]-001. Due to being away for the past four months, I did not recharge my set-top box, leading to the suspension of my service.

I received multiple calls from an Airtel executive (phone number: [protected]) instructing me to return my set-top box and contact 121 for a replacement. Following these instructions, I returned the box through EKart Courier. However, when I contacted 121 for a new set-top box, I was informed that there is no such rule and that the box should not have been collected.

I am now without a set-top box and unable to use my D2H service. I request your urgent assistance in resolving this matter and providing me with a replacement set-top box as soon as possible.

Thank you for your prompt attention to this matter.