Aisect Ltd Bc Settle — money deducted without my knowledge money transfer without my knowledge

Hello officer,
On date 018/03/2019 9000 rs was transferred to aisect ltd bc settle account without my knowledge and also not getting response from the bank officers when asking why it was transferred?
Bank officials keep on saying to come after two three days from last week whenever i am going there. My account number is - [protected].
Please do the needful.
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