To,
The Consumer Court,
Government of India
Respected Sir/Madam,
I am writing this formal complaint against Akasa Air for denying boarding due to overbooking, despite having a confirmed ticket. This caused significant mental distress, financial loss, and inconvenience.
Details of the Incident:
• Passenger Names: Roshan Singh Rajput & Roopa Parida
• PNR Number: P9E9YG
• Flight Details: Akasa Air, Prayagraj to Mumbai, 25th February 2025, 11:37 PM
• Booking Platform: ixigo
We reached Prayagraj Airport well in advance at 9:45 PM, but the airline denied web check-in and informed us that the flight was overbooked. Instead of assisting us, the airline staff, particularly Santanu, was extremely unhelpful, and ignoring the matter which caused loss of time as well, and dismissive.
It appeared that our confirmed seats were given to other passengers, possibly VIP travelers, as we saw renowned singer Udit Narayan and his wife at the airport. We strongly suspect that Akasa Air unethically prioritized other passengers over us despite our confirmed booking.
We lodged a complaint with the airport and 112 police, but no action was taken. Akasa Air trying offer
compensation but didn’t help alternative flight arrangements, or an apology for the inconvenience caused. This is a clear case o[censored]nfair trade practice, mental harassment, and violation of passenger rights.
Our Demands:
1. Full refund of our ticket cost.
2. Compensation for the distress, financial loss, and inconvenience caused due to Akasa Air’s negligence.
3. Strict action against the airline to prevent such incidents in the future.
We request the Consumer Court to take strict action against Akasa Air for overbooking, denying boarding, and unethical business practices. We seek justice and accountability for the unfair treatment we have faced.
Please consider this complaint on priority and help us get the rightful resolution.
Sincerely,
Roshan Singh Rajput
Mobile: [protected] / [protected]
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