Anand Rathi Share And Stock Brokers — Demat Charges Payable - Interest Charged

Address:11th Floor, Times Tower, Kamala City, Senaphttps://www.consumercomplaints.in/new_complaint/#ati Bapat Marg, Lower Parel, Mumbai 400013

25 Sep the DP Ledger showed outstanding of Rs. 21.37
28 Sep Rs. 21.37 Paid SBI Savings Account linked to Anand Rathi Account
17 Oct I get DP Statement with Interest Charge of Rs. 0.04 against Rs. 21.37 unpaid.
18 Oct Sent eMail to Anand Rathi Support Desk, why Interest has been charged
19 Oct Response from Anand Rathi Support Desk with DP Ledger attached and eMail Content "With reference to your mail, We would like to inform you that your fund has been updated in your DP account, Please find the attached DP ledger statement for your reference.

Further please contact to your franchisee.

We assure you of our best of services at all the time."
19 Oct Spoke to the Franchisee, the person indicated will take care.
21 Oct Response from Anand Rathi - Unrelated response, indicating Brokerage Charges, etc.
23 Oct Response from Anand Rathi - With reference to your mail, We would like to inform you that for this regarding we have tried to contact to you but your number was not contactable.
24 Oct My response "This is a lying, I have not got a single missed call from Anand Rathi till date.

I will now approach the Consumer Forum for this problem I have with Anand Rathi. "

Like to highlight that having paid the Demat Charges on receipt of the Invoice, I am still charged Interest the following month due to non-payment @ Rs. 0.04/-, which is not about how much, but why ? I cannot upload the PDF Files supporting my case, but can do it if required.
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Oct 24, 2020
Updated by Godwin Fernandes
Unable to upload PDF Files as a reference document for the above complaint.
Oct 24, 2020
Updated by Godwin Fernandes
In this pandemic period, I find it preposterous, how these people managing the Support do not have the information to give clarity to the Customer, instead redirect request. For me particularly, being a senior citizen, I do not travel or move out because of the COVID-19, hence expect some consideration in terms of how these Support is manned !!
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    Anand Rathi Share And Stock Brokers
    11th Floor, Times Tower, Kamala City, Senaphttps://www.consumercomplaints.in/new_complaint/#ati Bapat Marg, Lower Parel, Mumbai 400013
    India
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