Ap Fibernet — fraud

Address: IM BroadBand and Digital Networks. Lmo no: 16088, Chittoor, Andhra Pradesh, 517325

Dear sir/madam,

I'm writing a complaint with very disappointment with ap fibernet services at madanapalle branch.

I am holding the below details. At apfyber:
Name: m iqbal baig.
Phone: [protected]
Cab id no. *[protected]*.
Adress: 12/245, agartha street, madanapalle-517325.

Being a valued customer i had never delay or due in any of the monthly payments for services received. 5weeks back i had faced through some issue with television and when inforned to your service operator he collected the setup-box with him and went to repair.

Later, when approached to office to know the status they stating i have not done the monthly payments. But i had a proof where i have done the payment everytime with signature of service person in accordance to payment received. When showed the proof they again stating i have used landline phone for outgoing calls and made a pending bill of rs. 5000/- later they changed it to 7500/- but in my home lives only my aged parents alone and they do not know how to operate phone as well we dont have a land phone at home now.

From past weeks we do not have television due to this which we are facing uncomfort and trouble.

Note: when contacted ap fyber customer care on *[protected]* to complain they informed that by my dad's mobile number [protected] t is showing we had two connections on same address and same name. Holding two different cab id's.
One:[protected].
Two:[protected].

But service operators blaming customer care is telling fake information dont call custimercare.
Also i have sent an email to customer support but no reply.

Kindly, check into the above issue and provide your feedback and a immediate resolution.
Many thanks in advance.

Regards,
M mohammed ali baig
[protected].