Apollo Hospital Kolkata — Worst admission and discharge process harrassing patients and family members

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Apollo Kolkata

Worst, full of harrasment for patient and family member, highly frustrating admission and discharge process at Apollo hospital kolkata. Patient and family members feel like dog running here and there.

They charge 300 rs for new registration before admitting a patient, then they send to stand in a queue where people from discharge, refund, generic queries, admission are standing in one single queue for hours and hours, when one reaches to counter for admission after being hours in queue, apollo insurance desk tells in a minute that your paper is not verified, go n get it verified and again stand in same queue for hours for next steps. Asking why I need to stand in queue, they say it's their process. This cycle of harrasment continues till your patient is admitted.

Now for any query one again needs to to same queue of harrasment like a donkey, just to know whether discharge papers with bill has been sent to TPA I had to spend 1 hour in queue + 20 mins in front of a desk after my patients discharge was approved 5 hours back.

Now coming to discharge, one needs to go to same queue of harrasment, even to know final or intermediate bill details, billing and insurance desk keeps sending people to each other, only after being frustrated when someone starts shouting, then only he gets some detail on final or intermediate bill.

I cannot tell how demotivating it is to get treated like dogs and donkeys in a hospital like Apollo Kolkata for admission and discharge.