Aquafresh Purifier — Warranty and service not given rude behaviour

Website: aquafreshro.co.in

I purchased your product Aqua Fresh Smoke Audi 18 Ltr (RO + UV + CU Guard + Alkaline Enhancer + Mineral Water Purifier, White | Model 202512) with the assurance of 2 years unconditional warranty and 10-day replacement guarantee.

Unfortunately, my unit became faulty on 17th September 2025. I contacted your service numbers but received no response. Later, I lodged a complaint on your website. After two days, I received a call from [protected] (Truecaller shows Vijay Kumar). He rudely informed me that warranty service would not be provided and only paid service was available, even though my product carries a 2-year unconditional warranty.

I then tried again through the website and contacted [protected], where I explained my issue. I was then redirected to another number [protected], and later to [protected]. Finally, a technician named Raushan Gupta (Contact: [protected]) visited my place.

The technician claimed that a switch was faulty but did not have the replacement part. Instead, he demanded ₹400 as service charges without resolving the issue. When I refused to pay without the problem being solved, he damaged the cables of the Aqua Fresh motor and promised to return the next day. However, he never came back.

Since then, I have been calling [protected] daily, but no one is giving me a proper response.