Arvind Mills — fraud commitment

Address:	Ranchi, Jharkhand, 834002
Website:	[email protected]

Hi, it’s really a very disappointed customer service which is getting form arrow show room @ ranchi jharkhand.

Well i just want to share the issue in short that i have purchased a garment last year in nov-dec (Approx) and got 50% cash back point in with 1 year of validity period (As per store during purchase – jamshedpur jharkhand).

Ideally it should be valid till the same nov-dev 2018 but suddenly got a sms alert that points are getting expire in june’18
Once i visited at store then get to know that sale festive sission is running so not able to in cash the points. Also got informed that sms was wrongly routed validity is till 31st july’18

Now again whenever visitng the store getting the same statement that sale is running hence not able to incash it.

Aside during the store visit @ nuclous mall – ranchi laal pur, the store manager was totally rude regarding the inforamtion which was asked.

Firstly he denied that i have not points, i have complaint the same at complaint book at store then store manager statred rude behave..

Still not able to understand what i need to do.. No clarity is getitng on this. Any one is here to get clarity and make customer delight???

So i believe, it’s given a miss communication to me from jamshedpur store and not given clarity by ranchi store during my visit (Within the time period of expire)

Need a con call to discuss on this with proper resolution..
As it’s hampered my credit points with rs 3600 rs approx. Need the clarification on this what action you are taking on this part.

As it has been expired now due to miss leading or miss communication so need a customer goodwill action..

Call me for more clarification on this.