Arya Tata Motors , Golf Course Road, Gurgaon. — Worst sales and after sale service of the staff

Address: Golf Course Road Gurgaon

This complaint is regarding following people:
(1) Aishly( Sales Rep)
(2) Santosh( Team leader)
(3) Sandeep( Sales Manager)
I bought a Tata Safari XTA plus from Arya Tata golf course Road outlet on 24 th feb'2022. My temporary registration was valid till 24 th March . Now I am not able to take my car on road as still I have not received RC and Number plate. And nobody is bothered. After escalation and so many calls I got a message of my never from RTO on 4 th April...than I was told that number plate would come in two days...Than Santosh told me on Wednesday that it will be there by that evening and after which he stopped taking my calls..than Mr.Sandeep the so called manager spoke to me on Thursday and told me he would revert in few minutes and again he also vanished and stopped taking my calls ...he not even responded to my WhatsApp message. You people are only interested in increasing your numbers..No concern for customer problems. I am stuck totally. I can't take my car out as everytime I am worried of getting caught and fined for driving non registered car. I bought a vehicle worth Rs.23 lacs with my hard earned money for mo use. It's a pathetic and frustrating behaviour of the people of your company. It looks like they think nobody can touch them and the customer can only call thatsit.
Was this information helpful?
No (0)
Yes (0)
Apr 11, 2022
Updated by Jasmine1981
Still no response from the company. I called there CRM in the morning after which I got a call from the team leader Santosh and was threatening me that he had called a day back.. When I told him that I am recording your call and there is no call from you instead I had called you on 6th and 7th April than he kept quite a bit. Nobody is bothered to take the ownership of the behaviour of the Sales people and no status on the Number Plate till now. Today a CRM lady Lovely gave me the number of some RTO lady [protected].. That lady has totally different story and she says that the number plate will take 15 days to come and according to her the order has been placed on 2nd April which is totally false as the number was issued on 4th April. And according to her its my fault that I have purchased the car from Gurgaon and it is a UP number so I have to wait for 15 days otherwise it takes two days only. Nobody from company is speaking to me on this ... All are vanished . Now the things are getting worse for me. I am pushed towards the legal action now. This is total harassment of a customer.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Arya Tata Motors , Golf Course Road, Gurgaon.
    Golf Course Road Gurgaon
    India
    File a Complaint