Aspire Collection — Aspire collection a fraud

I ordered a dress on 28th oct 2021 from Aspire Collection on bikayi.com
I haven't received my order yet and I have tried to contact them they never pick up calls and kept asking for my order id then too they said dispatch will take 28+ days it's been one month now
I emailed them now they say u can cancel ur order just write an email to us to cancel your order
I did and now they aren't replying at all
I need my refund
Plss help