Aspire Collection — Neither refunding the amount nor delivering the order by stating that the transaction not been done and asking for card detailsi

Address:	Jawahar Navodaya Vidyalaya, Teona Pujariana Bathinda
Website:	bikayi.com/AspireCollectionSUp/pay/7KQo4bIQJcsDA2Zh7m2o

I have ordered my shoes for Rs 699 from Aspire Collection on 26 September 2021 and the transaction has been approved. But the order has not been delivered yet neither the amount has been refunded. Also, customer care is telling me that I have not paid it though I have full proof of the transaction.
On the other hand, my card number was frequently asked which is against the law.

I want my money to be refunded back.