Atc Trade Coordinator Pvt. Ltd. — Non delivery of goods

Ms, Liu, as for your kind information we @ATC Trade Coordinators would like to remind you that your consignment ( Docket #35895) had already been dispatched and received as per dated 03/05/16 (scanned doc enclosed). It was totally an unusual incident as the driver of the said vehicle was not traceable. He absconded for more than a week time. We took the full responsibility and we sent full of our team from Kolkata to Sarnath, with inter-state police assistance all the way at our expenses and ultimately we got the vehicle on the road near Varanasi. We arranged to deliver the said consignment to the ultimate destination with another vehicle from there. You were fully aware of the facts as time to time we had informed you and also provided you the GD of police as well as Lalbazar Kolkata. As "exception cannot be an Example" we were helpless and unfortunate but as we are committed to our service, ultimately we were able to deliver the consignment though late but never.