| Address: Augmont Enterprises Limited 2nd, 201/A, 201/B, 203 Trade World, D Wing, Kamala Mills Compound, Lower Parel, Mumbai – 400013 |
| Website: www.augmont.com |
On 3rd November 2025 at 01:00 PM, I purchased digital silver worth ₹30, 000 when the displayed price was ₹154 per gram. However, after the transaction was completed, I received only 186.7646 grams of silver. This implies an effective purchase rate of approximately ₹160 per gram, which is significantly higher than the rate shown at the time of purchase.
This discrepancy raises the following concerns:
1. Hidden Charges or Spread:
The difference of ₹6 per gram between the displayed price and the effective rate suggests there may be hidden fees or an unusually high spread. If this is the case, it should be clearly disclosed before the transaction.
2. Lack of NAV Transparency:
Nowhere on the platform is the Net Asset Value (NAV) or real-time pricing mechanism displayed. This makes it impossible for investors to verify the fairness of the rates or understand how their investment value is calculated.
3. Unfavorable Buyback Pricing:
I also noticed that Augmont’s own buyback price is approximately ₹6 lower than the current market price, effectively creating a ₹12/gram gap when buying and selling through your platform. This is significantly higher than industry standards and makes your platform less competitive compared to others.
Given the above, I request the following:
- A clear explanation for the ₹6/gram discrepancy in my transaction.
- Disclosure of any hidden fees, commissions, or spreads applied.
- Immediate visibility of NAV or real-time pricing on the platform.
- A review of your pricing model to ensure fairness and competitiveness.
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