| Address: G-152, First Floor, near EDMC School, G Block, Ghazipur Village, Ghazipur, New Delhi, Delhi, 110096 |
| Website: baccabucci.com |
I am extremely disappointed with the level of service provided by both Bacca Bucci and your delivery partner, Blitz.
I placed an order for 4 products on 7th June 2026. On 14th June, I received a call from a Blitz delivery executive who collected the OTP from me and informed me that two of my products would be delivered. Shortly after, the same person called again and stated that another delivery person would complete the delivery. After that call, there was no delivery, no communication, and no response from the delivery executive.
Since then, I have repeatedly contacted both Bacca Bucci and Blitz customer support. Every time, I was given the same response: "The order will be delivered today." Unfortunately, that "today" never arrived. The latest commitment made by your support team was that the products would be delivered on 17th June 2026. Today is 18th June 2026, and there has been absolutely no update, no delivery, and no accountability from either organization.
What is even more concerning is the complete lack of seriousness shown towards customer complaints. Your support teams continue to provide false assurances instead of resolving the issue. This has caused unnecessary inconvenience and reflects very poorly on both Bacca Bucci and Blitz's customer service standards.
I am seeking an immediate resolution. Either:
Deliver all pending products without any further delay, or
Process a full refund for the entire order amount immediately.
If this issue is not resolved promptly, I will be compelled to escalate the matter through consumer grievance channels and share my experience publicly to make other customers aware of the service standards they can expect.
I expect a response and a concrete resolution today.
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