Badtamees.com — refund

Website:badtamees.com

"
Badtamees 1
25 feb 2019, 15:14 to me

Hello sir your request is uploaded and 7 days process for reverse pickup and dispatch thank you."

This was the mail i received form these people on 25feb and i was to receive the refund in march first week but its july now and there is no refud in sight. Numerous emails sent to them but they dont even care to reply. The worst ever customer service!!
Can someone suggest how and where we can file a case against them. Thanks
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