Balachandra — Issue with Bus tickets Booking

I have purchased a bus ticket at 11:35 AM on 18/01/25 with transaction number [protected] for a journey scheduled on 19/01/25. The status of my booking remained as "Requested" until 12PM. Upon contacting customer care for clarification, I was informed that I needed to wait an additional 30 minutes and then call back. When I called again at 1 PM, the status had changed to "Not booked." I received a message indicating that I needed to arrive at the bus station 15 minutes prior to departure. When I spoke with the customer care representative, I was met with a rude response, stating that I would need to purchase another ticket since the payment had not been received by IRCTC. I emphasized that I had received a message from IRCTC instructing me to arrive at the station to board the bus on 19/01/25. Despite this, the representative insisted that I needed to book another ticket. Consequently, I proceeded to purchase an additional ticket. An hour later, at 2 PM, I received a message confirming that the previously "Not booked" ticket had been confirmed. Now, I find myself in possession of two tickets for the same journey. If I choose to cancel one of the tickets, I will incur a loss of 420/- due to a 10% cancellation fee. I am left questioning who is at fault in this situation. Is it me? I feel that the lack of knowledge from your customer care representatives has resulted in my financial loss. I would appreciate your guidance on how to proceed.