Bangalore University — Delay in responding for Degree verification

I did bachelor's BA (Journalism, Psychology and English) from kristu Jayanti College in Bangalore university[protected] batch ).
Currently, I am doing data flow verification of Dubai health Authority ( DHA) for registration. The data flow group communicated with university and pay the fees but they haven't received any response from longer time. This is causing delay in my whole registration process.

Please respond to them and verify my documents as soon as possible.