Bangalore University — Final degree certificate

I'm a fresh master's graduate stuck in Australia due to COVID. I had registered for NAD a year ago to proceed with my certificate and even completed my payment. However, it seems all data has been erased and I've to pay for the NAD again? So what happened the first time?
Also, I'm losing one opportunity after the other because not one person has responded to my emails or queries for almost a year and I'm tired. Could someone please contact me, and tell me the process for an ex grad overseas to apply without having to travel to India? because there's no way anyone's landing in India anytime soon.
Email me at varsha.[protected]@yahoo.com