Bangalore University — Haven't received my certificate

Address:

Mysore Rd, Jnana Bharathi, Bengaluru, Karnataka 560056

Dear sir/ madam,
I completed my masters in speech language pathology in the year 2018 from dr. S. R. Chandrasekhar institute of speech and hearing, under the bangalore university, but have not received my degree certificates till date. Last month july 2020 few of my classmates received theirs, a total of 9 students from a batch of 40. When we contacted our college they reported that they contacted the university, but there has not been any adequate response. Being a course in the medical field i need to apply for my license using my certificates. I kindly request you to please look into the matter and do the needful at the earliest.
Thank you